Note: I am using an older Citrix Client. If you have something called the Citrix 'Program Neighborhood', you can open that and click the icon that says 'Add ICA Connection' and fill out the appropriate details to connect to the server(s) at work. I hope this helps. Citrix provides automatic translation to increase access to support content; however, automatically-translated articles may can contain errors. Citrix is not responsible for inconsistencies, errors, or damage incurred as a result of the use of automatically-translated articles.

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The network connection (between the end user's PC and the Citrix server) has had an interruption (typically a temporary disconnection). There are many possible causes for this network interruption, for example: • Scenario #1 - Network appliance (for example firewall) TCP timeout setting too restrictive In one real-life (IBM Cloud) customer example, the customer's corporate (on-premise) firewall had a TCP timeout set to 90 seconds. - This meant that if there was no network communication for 90 seconds, then the firewall would kill the connection. - In some scenarios, this time-frame it too short. • Scenario #2 - Corporate Firewall intermittently blocking network connection For example, there may be an Intrusion Prevention System (IPS) enabled on the firewall. The IPS can drop the packets. More Information: By default, Citrix systems typically have ICAKeepAlives enabled but 'session reliability' disabled.

Download directv now app for pc. • This causes a 'heartbeat' network connection ('ping' between the client device and the Citrix server) to occur every 60 seconds If one of these heartbeats is lost (for example, because of an unreliable network) then the time between heartbeats will be a minimum of 120 seconds. • This time can be longer than some corporate firewall inactivity timeouts (for example 90 seconds). Therefore, the network session for 'inactive' sessions can be lost/dropped in as little as 2 minutes. Session Reliability If necessary, Citrix session reliability (also known as Citrix CGP 'Common Gateway Protocol') can be enabled by IBM Cloud. • This causes keepalives to occur much more frequently (typically every 4 seconds) which should be enough to workaround this problem in many corporate environments. Scenario #1 - Network appliance (for example firewall) TCP timeout setting too restrictive Modify the corporate network appliance (for example firewall) to increase the TCP timeout to the IBM Cloud servers. Example: In one real-life customer example, they increased their corporate firewall's TCP timeout (from 90 seconds) to 600 seconds.

• Specifically, they implemented this change for all network connections to the IBMCLOUD.COM internet domain (network destination). Scenario #2 - Corporate Firewall has a policy (for example IPS) intermittently dropping network packets. Disable the Intrusion Prevention System (IPS) rule (on the corporate firewall) between the end user's client devices and the IBM Cloud servers. Related information.

Policy should be applied to computers to place mycloud.jh.edu into the Local Intranet Zone. Supported Operating Systems • Windows 10 ( including Windows 10 Anniversary) • Windows 8.1 ( 32-bit and 64-bit editions) • Mac OS 10.11.x and above • iOS 10.x and above • Android 5.x - Lollypop • Android 6.x - Marshmallow • Android 7.x – Nougat • Linux ( Supported by best effort) Supported Browsers • Windows • Internet Explorer 11 (Enterprise Standard)* • Latest Google Chrome • Latest Mozilla Firefox • Microsoft Edge • Mac • Safari 7.0 or newer • Mozilla Firefox 22.x or newer • Google Chrome 28.x or newer • ** Note: Many common browser issues can be resolved by clearing the browser cache. • Click to download a guide explaining how to clear the browser cache on most common browsers. Hopkins MyCloud Desktop •. The installed Receiver client allows access to pass through printing, attached scanners and other USB devices ( with the exception of data devices such as thumb drives) this is always available on campus. Known Issues Blog Access and Configuration: • Inside the Hopkins Network: • Full Citrix Receiver Support ( 4.8 Enterprise Push w/ Start Menu).

• HTML5 ( Web Only Client “Light Version”) does not work internally at this time. • External to the Hopkins Network: • Web Receiver or HTML5 “Light Version” • No Full Receiver Support from an external connection. • Desktop Session Timeout Values: • 12 hours to idle session disconnect.

• Active MyCloud Desktop session is up on the screen with no customer input. • 24 hours to disconnected session logoff. • After the 12 hour idle disconnect, the inactive session will be gracefully logged off. • Local Printing: • Citrix will pass through local USB print devices when using the full Receiver client.