18.12.2018

I'm having an issue with USB Control Center ver.2.2.0 in Windows 10 with a Linksys EA4500 and a Canon Pixma MG3022 printer wired to the router by USB. Everything works fine and is detected properly, prints properly,ect.

Control

The issue is when the USB Control center is left open,I get random USB Hub freezes. These effect whichever Hub is being used @ the time and last until rebooted. Un-plugging the mouse-keyboard and replugging have No effect.I'm forced to plugg them into the ports in front of machine(different hub) and continue what I was doing until THAT hub freezes,or I reboot. I've narrowed it down to this only occuring when the USB Control Panel is open in background on my machine. Currently only using app when ready to print then re-closing it.

Software

Here's some system specs.

Click the Linksys Smart Wi-Fi icon on your desktop. - OR - Open a web browser and go to www.linksyssmartwifi.com. Enter the e-mail address and password you set up earlier and click Log in. How to change router settings Use Linksys Smart Wi-Fi to change settings on your router and set up special features such as parental controls and guest access.

I have an Apple Airport Extreme along with 4 Netgear routers (R7500, 2 x R6300v2 and a D6300). Unfortunately I found the Apple router to be a bit flakey, and have since disconnected it.

It just did not work reliably enough for me. I like the Netgear routers, as the hardware is good. It is unfortunate that the software development (and support) is so awful. I suspect that this is probably because it is outsourced to the cheapest bidder!

It seems that Netgear is a hardware-oriented company whose executive just does not realise the complementary importance of good software. They are probably still stuck in their 'good old days' ways of the 1990's.

Laptop The TV series 'Halt & Catch Fire' portrays this really well. The consistent failures are in this Print Utility (whenever Apple operating system is significantly upgraded) and new hardware firmware.

As for support, I just don't bother with them anymore and so don't even register new kit. I once had an unsuccessful 5 hour session with a 3rd level network support technician to try and resolve internet dropouts caused by the Netgear router. I then tenaciously spent 1 hour going through every setting until I found the culprit (SIP ALG, which annoyingly had a default setting to ON). I would easily recommend Netgear routers because they have grunty and reliable hardware. The caveat is to be wary of the software. Personally, I did not find Apple to be a source of a viable accessory and definitely not a comparable alternative. Just in case anyone had not thought about it, the WORKAROUND that I am using whilst waiting for a Netgear utility upgrade, is to USB connect my printer directly to my iMac when I want to print from there (and connect back to the Netgear router for Windows 10 printing, which still works via the Netgear utility).

Whilst this does not allow me to Airprint from my iOS devices, it is better than no Apple device printing at all! Both my scanning utility and printing works on MAC OS X El CAPITAN without my having had to update printer driver or scanning utility. This is even though I use a rather old Canon MP630 printer (which I have not updated because the print and scan quality is so good). However, there appear to be some printers whose drivers will need updating by their respective manufacturers to work with MAC OS X El CAPITAN, as they do not play nice with the new SIP (System Integrity Protection) feature. Having lodged a ticket with Netgear support ( assuming that it would be a more productive way to reach Netgear representatives than in the community forums) I initially received an informed and apologetic response statng that the USB Control Cener issue was being attended to and an email would be sent to advise when an appropriate solution was available. I subsequently received another response to inform me that - with regret - the 3500 repeater (which we use) was no longer subject to support and my ticket was therefore closed.