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​Hi ChelseaRobinson, I would like to know some information about the issue so that we could assist you further. Did the issue start recently? Was it working fine earlier? Do you get any error code or error message while connecting the printer? What is the make and model number of the printer? Have you tried connecting to a different USB port? If you have not tried connecting the printer to a different port, then I would suggest you to try connecting to a different port and check.

I would suggest you to try the following methods and check if it works for you. Method 1: Run the Hardware and Devices troubleshooter and check if the issue persists. Follow the steps to run the troubleshooter: a. Press Windows key + C on your keyboard to show the Charms bar. Type Troubleshooting and click Troubleshooting under Settings. Now type Hardware Troubleshooter in the search option. Click on Hardware troubleshooter to run the troubleshooter.

Note: The printer must be connected to your NETGEAR router USB port. To setup your network printer with Bonjour on a Mac computer: Connect the printer to your. If available software is detected, click Download & Install. Image; The printer.

Method 2: Try updating the chipset drivers from the manufacturer's website and check if it helps. Please reply with more information about the issue, so that we could help you better. Basith M - Forum Moderator (Multiple Forums).

When your computer and printer are not connected and the printer is available on your company network or physically attached to your Mac, there are several troubleshooting steps to discover the reason the printer is offline.Once you have re-established a connection to your Mac and verified that the printer drivers and software have installed correctly, you can get back to printing customer invoices, documents for business meetings and notices for employees about important upcoming company events. When working to get your printer back online, start with a basic troubleshooting sequence and see if your printer comes back online after each step.

If your printer remains offline, reset the printing system and add the printer again.