Information The following article provides information for common issues you may experience with your portable (external) USB hard drive. • • • • • • • • • • • • • • • • • • • • Q: How do I begin the installation of the NTI software? A: When you connect the Toshiba USB hard drive the AutoPlay function of Windows XP & Vista will prompt you to install backup software. Note: Windows 7 and Windows 8 do not allow USB hard drives to AutoPlay. You will only be prompted to open the drive to view files or use this drive for backup.

Mac External Drive Advice / My Passport Wireless iPad Where to Start and Need to Knows. WD My Passport Wireless was superseded in 2016 by the WD My Passport Wireless Pro release. The install and setup though not complicated is involved and for the WD My Passport Wireless Pro it is worth following the manual rather than relying on your.

In this case, select Use this drive for backup. Q: Why can't my tablet detect my external hard drive is connected? A: You must format the external hard drive to exFAT to work with Android tablets.

Most external hard drives are formatted NTFS by default. Q: How do I format My Toshiba External hard drive for use on my Toshiba laptop (PC)? A: Q: How do I reformat My Toshiba External hard drive to be used on my MAC Computer? A: You can change it to FAT (ms dos) to work with PC and MAC. For MAC use only, reformat to Mac Extended. Q: Where can I download the NTI Backup Now EZ software on the Toshiba Website?

A: To download NTI Backup Now EZ software. For general assistance with downloads, see Support Bulletin 98081213. Q: How do I bring back My Toshiba external hard drive to factory settings, or delete the current files on the ext drive? A: No need to reformat the drive. Steps to delete files: 1. Access the Toshiba External hard drive and look for the folder MY FILES (which contains your backup files) and delete it.

Now look for the folder IMAGES (which contains the complete system backup) and delete it. Now your Toshiba External hard drive is back to factory settings. Q: Does Toshiba provide any software drivers for the Canvio External Hard Drives?

A: The Toshiba External hard drives are plug-and-play devices. No genuine Toshiba drivers are needed or provided by Toshiba. When you plug the drive into a USB port on your laptop (for the first time on that particular laptop) the drivers will install automatically. Contact for troubleshooting the Windows Operating system or contact the manufacturer of your computer. Q: How can I test my Canvio External Hard Drive for errors? A: You can run the Windows Check Disk tool.

Q: Can I use My Toshiba external hard drive as a storage device only (not using the NTI software)? A: Yes, the NTI Software Program is not necessary to use the drive as a storage device. Q: Does Toshiba offer Data Recovery Services?

Open the Word document. You can double-click the document’s name to open it in Word. Alternatively, open Word (it’s in the Windows menu on a PC and the Applications folder on a Mac), click File, click Open, then select the document. How do i markup a word document in ms word for mac version 16.5.

A: Toshiba does not warrant your data nor do we offer data recovery services. A third party Data Recovery Center such as may be able to recover your data at your expense Q: When backing up Complete System I keep getting “Completed with Errors”. What is causing this problem? A: Run Check Disk on your hard drive to fix possible file system errors and bad sector errors.

Q: When running my backup it seems to run very slow, what could be the problem? A: Backing up to a FAT32 hard drives will be slower than a NTFS drive. If your convert your USB hard drive to NTFS you can speed up your backups. Also, backup speed is also depended on the your computer’s performance. Q: Why can’t I modify the source for Complete System Backup job?